Shipping policy

At Clera Skin, we aim to make delivery information clear before you place your order.

Delivery within South Africa

Clera Skin provides free tracked standard delivery to valid addresses across South Africa.

Estimated total delivery is 10–15 business days from order confirmation.

Orders are normally processed within 1–3 business days, and this processing period is already included in the 10–15 business day estimate.

Business days exclude weekends and South African public holidays.

Order processing

Once your order has been confirmed, it will be prepared for dispatch.

During periods of unusually high demand or circumstances outside our reasonable control, processing or delivery may take longer than expected.

Tracking your order

Tracking information is sent to the email address used during checkout once your order has been dispatched.

Please allow a short period after receiving your tracking details for the courier’s tracking system to display its first update.

Delivery delays

Delivery times are estimates and may occasionally be affected by courier delays, destination, high order volumes or other circumstances outside our reasonable control.

If your order has not arrived after the estimated delivery period, please contact Clera Skin so that we can assist you in checking its status.

Shipping address

Please check that your delivery address and contact information are correct before completing your order.

If you notice an error after placing your order, contact Clera Skin as soon as possible. We will try to assist where possible, but we cannot guarantee that delivery information can be changed once an order has entered processing or has been dispatched.

Clera Skin is not responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer law.

Damaged, incorrect or missing items

If your order arrives damaged, you receive an incorrect item, or something appears to be missing from your order, please contact Clera Skin as soon as reasonably possible with your order details and information about the issue.

Please refer to our Refund Policy for the conditions and process that apply to damaged, defective, or incorrect products.

Contact us

For questions about an order, delivery, or tracking, please use the Contact page.

We aim to respond within 1–2 business days.