Terms of service
This website is operated under the trading name Clera Skin by a sole proprietor operating in South Africa. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Clera Skin and its legal operator.
The legal operator’s identity, physical service address and formal business contact details are available through our Contact Information and Legal Notice pages.
These Terms of Service apply to your use of the Clera Skin website and to purchases made through the store. By using this website or placing an order, you agree to these Terms together with the policies referenced below.
Nothing in these Terms is intended to exclude, restrict or replace any rights that cannot lawfully be excluded under applicable South African law.
1. About Clera Skin
Clera Skin operates an online store offering facial skincare devices and related products for delivery primarily within South Africa.
Our website address is https://cleraskin.co.za.
2. Product information
We aim to provide clear and accurate product titles, descriptions, images, specifications, usage guidance and other information.
Product packaging, colour tones and minor cosmetic details may vary slightly from the images shown where a product is updated without materially changing its core function.
Where a product is identified as branded or unbranded, we aim to state this clearly on the relevant product page.
Product information on this website is provided for general consumer guidance. Clera Skin products and website content are not intended to diagnose, treat, cure or prevent any medical condition, and product guidance should not be treated as medical advice.
3. Safe and appropriate product use
Customers should read and follow the instructions, precautions and care information supplied with a product.
Products should not be used on broken or irritated skin or in a manner inconsistent with their intended use or supplied instructions.
If persistent irritation, discomfort or another unexpected reaction occurs, discontinue use and seek appropriate professional advice where necessary.
4. Prices and payment
Prices displayed on the website are stated in South African Rand (ZAR) unless otherwise indicated.
Prices, promotions and product availability may change from time to time before an order is placed.
The amount payable for an order will be shown during checkout before payment is submitted.
Payment must be successfully authorised through one of the payment methods made available at checkout.
5. Orders and availability
Submitting an order does not guarantee that every product will remain available for fulfilment.
We may cancel or decline an order before fulfilment where there is a legitimate reason to do so, including payment failure, suspected fraud, an obvious pricing or listing error, stock unavailability or an inability to deliver to the address provided.
If we cancel an order after payment has already been successfully collected, the applicable amount will be refunded using the original payment method where reasonably possible.
6. Delivery
Delivery information, estimated delivery periods, tracking and address requirements are explained in our Shipping Policy.
Delivery estimates are not guarantees and may occasionally be affected by courier delays or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery and contact information when placing an order.
7. Returns, refunds and order changes
Our change-of-mind return conditions, damaged or defective product process, refunds and cancellation requests are explained in our Return and Refund Policy.
Nothing in these Terms or our Return and Refund Policy is intended to remove statutory remedies or other rights that may apply under South African consumer law.
8. Website availability and changes
We may update, improve, suspend or modify parts of the website, product range, pricing or website content from time to time.
Changes made to the website do not remove rights arising from an order or transaction that has already been concluded, except where permitted by law or agreed with the customer.
We do not guarantee that the website will always operate without interruption, delay or technical error.
9. Intellectual property
Unless otherwise indicated, the Clera Skin name, website design, written content, graphics and other original store materials are owned by or used with permission by Clera Skin and may be protected by applicable intellectual-property law.
You may use the website for ordinary personal shopping and informational purposes. You may not reproduce, commercially exploit or misrepresent Clera Skin content without appropriate permission or another lawful basis.
10. Third-party services and links
Parts of the store may rely on third-party services, including Shopify, payment providers, delivery services and other service providers used to operate the website and fulfil orders.
The website may also contain links to third-party websites. Clera Skin does not control those independent websites and is not responsible for their separate content, availability or privacy practices.
11. Prohibited use
You may not use this website:
- for unlawful or fraudulent purposes;
- to interfere with the security or operation of the website;
- to transmit malicious code or attempt unauthorised access to systems or data;
- to impersonate another person or provide deliberately false information; or
- in a manner that infringes the lawful rights of Clera Skin or another person.
12. Limitation of liability
To the extent permitted by applicable law, Clera Skin is not responsible for losses caused solely by circumstances outside our reasonable control or by use of a product contrary to its supplied instructions, warnings or intended purpose.
However, nothing in these Terms excludes or limits any liability, remedy or consumer right that may not lawfully be excluded or limited, including rights that may apply in relation to unsafe, defective or incorrectly supplied goods.
13. Privacy
Our collection and processing of personal information is explained in our Privacy Policy.
By using the store, you acknowledge that information may be processed by Shopify and other service providers involved in operating the store, processing payments and fulfilling orders, as further described in that policy.
14. Governing law
These Terms and transactions made through Clera Skin are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protections or other rights that apply.
Nothing in this section prevents a consumer from making use of a regulator, tribunal, ombud, court or other dispute-resolution process available to them under applicable law.
15. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as limited or removed only to the extent necessary, while the remaining provisions continue to apply where legally possible.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes to the store, our practices or applicable requirements.
The version published on this website at the relevant time will apply, subject to rights that have already arisen from completed transactions and any requirements of applicable law.
17. Contact
If you have questions about these Terms of Service, please contact Clera Skin through our Contact page.
Email:
cleraskinza@gmail.com
Telephone/WhatsApp:
+27 81 879 9034
Formal legal and business details are available through our Contact Information and Legal Notice pages.